How well do the products sell?
Artesandinos has been helping importers for nearly 20 years and our first customers still buy from Colombia, testimony to the quality of the products.
Can the artisans make customer designed products?
Yes. They love doing this and 50% of products sold currently are customer designed.
Is packaging resistant?
Yes. We work with the artisans to ensure this. We have often conducted drop tests for our customers.
Will products be delivered to the right quality?
Artesandinos makes quality inspections both during production and when it is finished. Sub standard products are rejected. If there are minor differences we will send photos to you so you can decide whether the product is aceptable.
What happens if the product is broken or substandard on delivery?
If it is a production problem then the product will be replaced or a credit note issued.
What is the delivery time?
The normal lead times for a 20’ container or LCL shipments is 45 days and 60 days for a 40’ container.
Who guarantees products are delivered on time?
We do. If there any hiccups in production which affect delivery dates we let you know immediately.
Who is the exporter?
Artesandinos makes all the arrangements for shipping but the supplier invoices the importer directly and the importer pays the supplier. Artesandinos invoices the commission separately.
What are your terms?
Prices are Ex WORKS. Normally the suppliers request a 50% advance with the order and the balance when the goods are shipped.
Are prices subject to sudden increases?
Prices are set once a year in January and normally maintained for the year.
What is the commission charged by Artesandinos?
10% on ex Factory prices for most products. 15% if the supplier is located in a remote area or requires extra supervision.
Does Artesandinos make any charges to the artisans?
No, we only charge the importer. We supply consultancy services to the suppliers free of charge.
Do Artesandinos and the suppliers conform to Fair trade practices?
Yes. Some of our customers have performed audits and these have always been satisfactory.
What is your minimum order?
We normally ship 20’ or 40’ containers of assorted products. There are no minimums for existing products. There will be minimums for a customer developped product.
Can you ship less than a full 20’ container?
Yes. We do sometimes make LCL shipments. The minimum order is US$5.000.